CASE STUDY:

Performance Assessment & Improvement Plan – DSO

OVERVIEW
EXECUTION
RESULTS
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Consulting Services​ - Overview

  • SCALE was engaged to provide PMO support to a struggling DSO located over 6 states with the track record of underperformance, and more recently substantial financial losses.
  • SCALE had been working with Executive Leadership at the DSO on turnaround workstreams for several months & identified key deficiencies in the Executive team contributing to underperformance and materially slowing down PMO turnaround success.
  • SCALE met with executive leadership to provide insight to deficiencies uncovered with little success. Ultimately these discussions led to SCALE engaging the Lender & Board to intervene. SCALE communicated that without improved leadership, the PMO, and ultimately the DSO, would not succeed.

Clinical Specialties

Clinical Services

Client Profile

  • Size:
    85+ offices
  • Location:
    over 6 states
  • Specialty:
    Dental

Services Deployed

Download the PDF

Executive Search

Consulting

Post-Audit Education

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Execution

  • SCALE first presented the DSO Leadership with the key deficiencies in execution, tracking the deficiencies back to a lack of 1) management experience 2) unaddressed needs in the Field, preventing the Field managers to succeed.
  • SCALE’s prevailing PMO had made some progress but with slowing down in velocity of change due to these gaps. SCALE initially advocated for a COO with Strong Operational experience to provide leadership, strategy and execution to the DSO.
  • Additionally, SCALE pointed out to executive leadership that the field team had made their own observations and requests for support that for months had gone on unaddressed. Examples:
  • Lack of CMO engagement with providers.
  • Poor engagement and execution by HR related to recruiting.
  • Poor alignment & support between executive team and field offices on goals, how to get there, and problem solving.
  • Executive leadership believed that the field team was adequately supported and needed only improved data analytics to improve and pushed back on the need for additional help, in spite of Lender support to fund.
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Results

Upon presenting findings, SCALE recommended a change in leadership to the board. Once recommended, current CEO stepped down immediately and board appointed SCALE PMO to current Interim CEO position.

Let's SCALE together

SCALE Healthcare is based on the foundation of a singular focus – elevating management performance across healthcare services. We are focused on the entire suite of operational advisory and diligence services exclusively to healthcare service organizations, with local team presence across 10 states.

Unlike the many consulting firms that offer more narrow and often more impractical solutions borne of limited or very general expertise, we rely on our team of 75+ carefully selected senior operational healthcare experts to ensure we provide the most relevant and value added experience across the full range of management disciplines and clinical specialties that fall within healthcare services.

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