Services

Crisis Management

Overview

SCALE Physician Group has been working side-by-side with our portfolio of management team partners, observing their leadership and the unfathomable cascading effects of this crisis, as well as supporting them in their day-to-day crisis management response and decision-making.

SCALE areas of focus with its partners:

SCALE’s Crisis Management Solution in the Wake of COVID-19

Crisis Response:

Strategies we are seeing prove to be effective

Communication

Structured updates with key stakeholders
Proactive communication with patients, especially via digital transmission
Transparency & specificity
Collaboration via organized outreach to strategic partners
Demonstrated and tangible commitment to protecting the business, employees, patients, and clients

Allocate Additional Managerial Resources

Companies should consider allocating additional managerial leadership to account for:

Structured updates with key stakeholders
Proactive communication with patients, especially via digital transmission
Transparency & specificity
Collaboration via organized outreach to strategic partners
Demonstrated and tangible commitment to protecting the business, employees, patients, and clients

Real-Time Analytics

Develop Care Continuity Plans

Train and re-train and re-retain again all stakeholders on proper infection control procedures
Formalize skeleton staffing plans at office location, including reserving for staff and provider rotations in the event of virus exposure
Evaluate and execute on site consolidation
Implement telemedicine
Proactively reschedule non-essential visits to keep the booking

Actively Monitor Overall COVID-19 Situation

Get ahead of the crisis: If you find yourself entirely reacting to crises versus balancing reacting to crises with predicting likely required next steps, then you may be moving too slowly in your response
Actively monitor overall virus data trends, as well as policy updates that could impact your need and / or ability to access financing, modify or expand clinical services and manage employees

Finding the Silver Lining:

Initiatives we are working on with our clients during this crisis

Developing Plans to Address Weakest 25% of the Business

Accelerating previously planned cost cutting initiatives
Augmenting marketing & branding collateral that highlight longstanding partnership spirit, differentiated value proposition and tangible case study wins
Improving real-time business analytics programs
Restructuring finance department to ensure a sustainable program for timely, user-friendly and actionable financial reporting

Demonstrating Leadership in the Local Community and Broader Clinical Specialty

Evaluating, Implementing & Executing on Growth Opportunities

Implementing chronic care management service line
Rolling out provider training and operational workflows to ensure proper preventative care screening
Evaluating a clinical research service line development
Augmenting an Associate Physician recruitment strategy
Formalizing a growth & development market outreach target list to return to post-crisis
Building a corporate development program
Initiating partnership discussions to expand service offerings and market reach

Preparing for the Reemergence:

Planned Next Steps with Our Clients

Recovery & Reemergence Planning

After Action Assessments

Contact us for a consultation

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