CASE STUDY:

Customized IT System Development & Implementation

OVERVIEW
EXECUTION
RESULTS
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Overview

Our Client formed as a new de novo business to provide tailored COVID-19 testing and ongoing symptom monitoring solutions to support employers in managing their employee return-to-work programs. The service offering required a customized portfolio of IT solutions to solve for various execution needs.

Our Client was previously solving for the range of needs through siloed and non-scalable solutions including multiple disparate systems, manual processes, and data tracking. Typical electronic medical record platforms were not conducive to supporting efficient workflows for ongoing patient engagement, as well as employer real-time tracking of employee return to work clearance status and lab testing results.

SCALE provided IT expertise and project management leadership needed to help our Client successfully design and implement an end-to-end IT program that facilitated the rapid rollout of its new on-site employee COVID-19 testing and daily symptom monitoring service for employers across the country.

OBJECTIVE

Develop & deploy an end-to-end IT system that would support the immediate operationalization of Client’s new service line across multiple geographies, employer types/sizes and service offering types.

  • Daily symptom monitoring and attestation.
  • Interfaces & streamlined information access for various stakeholders.
  • Ongoing management of lab test & symptom tracking results and follow-up escalation.
  • Ongoing employer management of employee health clearance.
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Execution

SCALE managed the development and implementation of a new end-to-end IT system that successfully addressed our Client’s execution needs and business goals.

STEP 1:

IT Systems Assessment

  • Diligenced business and operational needs of the Client
  • Defined IT requirements for current business and scaling aspirations
  • Architected new end-to-end IT system

STEP 2:

IT System Implementation

  • Identified and recommended a software partner that could support our Client’s unique use-case through a combination of off-the-shelf solutions and custom development
  • Supported the diligence project scoping and contract negotionation with the IT software partner
  • Served as primary liaison with IT vendor throughout the development phase to help ensure adherence to target timelines as well as refine program design as business needs evolved and development processes proceeded
  • Managed implementation go-live and training with operational teams
  • Facilitated ongoing system maintenance and led add-on functionality development
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Results

Practical IT Solution

  • Our Client has become a provider of on-site employer COVID testing and on-going employee symptom monitoring to employer groups across the country
  • The IT program SCALE designed and implemented served as critical backbone infrastructure of our Client’s service delivery platform

Rapid & Successful Execution

  • Diligence to design to initial implementation within two months
  • Facing tight execution deadlines, the IT solution rollout was on-time and on-budget

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