SCALE assessed the practice’s current state, provided recommendations for improvement, and supplied a thorough, reasonable and pertinent business plan that would increase trial engagement, pipeline performance, and track its financial state. SCALE also developed an organizational chart that simplified the scope and provided roles and responsibilities clarity to all stakeholders. The team drafted SOPs that would strengthen and promote operational efficiency and compliance.  SCALE also outlined a plan of action to further develop industry rapport to optimize cost recovery and revenue generation as well as overall business development.